Shipping Policy

This Shipping Policy explains how orders are handled, dispatched, delivered, and supported. It applies to every order placed through this website, regardless of destination, and it is written to be read in full so that you understand exactly what to expect from the moment you complete checkout to the moment your order arrives. By placing an order, you acknowledge that you have read and agree to the terms set out below.

Order processing and dispatch. Every order enters our processing queue immediately after payment is confirmed. We aim to dispatch all orders within one to three business days. Business days are Monday through Friday, excluding public holidays observed at our fulfillment locations. An order placed on a weekend or a public holiday begins processing on the next business day. During periods of unusually high order volume, such as major promotional events or seasonal peaks, processing may take slightly longer than the standard window. If a delay of this kind occurs, we will make reasonable efforts to communicate the updated timeline through the contact channels described at the end of this policy. Dispatch means the order has been packed, labeled, and handed to the carrier, at which point the order is considered shipped and a tracking number becomes available.

Delivery estimates. Once dispatched, orders are estimated to arrive within six to twelve days. This estimate applies to all destinations we serve and reflects typical transit times under normal conditions. The estimate is not a guarantee of a specific delivery date. Transit times can be affected by factors outside our control, including carrier network congestion, customs inspection procedures, weather events, regional disruptions, and local delivery capacity. Where a shipment passes through customs, additional inspection time may apply, although as explained below, any duties or taxes are covered by us and will not be charged to you. We recommend monitoring the tracking information provided after dispatch, as it reflects the most current status available from the carrier.

Free shipping on all items. Shipping is free on every item, on every order, to every destination we serve. There is no minimum order value, no surcharge for remote locations, no handling fee, and no hidden charge added at checkout. The price displayed for a product is the price you pay for that product, and shipping is included. This applies equally to single-item orders and multi-item orders. If an order contains multiple items, they may be shipped together or separately depending on warehouse availability and destination, and no additional shipping charge will apply in either case.

Duties, taxes, and additional charges. We take responsibility for duties, taxes, and any other charges associated with importing your order into your destination country. You will not be asked to pay any additional fee at the door, at a pickup point, or through a carrier invoice. The amount you pay at checkout is the total amount you owe for the order, including shipping and any applicable import-related costs. If a carrier or customs authority contacts you regarding a charge that appears to relate to your order, please contact us through the Contact page before making any payment, and we will resolve the matter on your behalf. This commitment is a core part of how we operate and is not subject to minimum order values or destination exceptions.

Currency. All prices, charges, and refunds on this website are denominated in United States Dollars (USD). If your payment method is issued in another currency, your bank or payment provider may apply its own conversion rate and may charge a conversion or foreign transaction fee. Those fees are determined and collected by your financial institution, not by us, and we have no control over their amount. The order total displayed at checkout in USD is the amount we charge; any difference between that amount and the amount debited from your account is attributable to your bank or payment provider.

Tracking and delivery confirmation. After your order is dispatched, you will receive a tracking number and a link to the carrier's tracking page, sent to the email address provided at checkout. Tracking information may take up to one business day to become active after dispatch. If tracking shows no movement for an extended period, or if tracking indicates delivery but you have not received the package, please contact us through the Contact page so that we can open an investigation with the carrier. We ask that you report non-delivery within a reasonable period after the estimated delivery window has passed, so that the carrier's investigation can be initiated while records are still available.

Delivery address and customer responsibilities. You are responsible for providing a complete and accurate delivery address at checkout, including apartment or unit numbers, postal codes, and any delivery instructions recognized by the carrier. If an order is returned to us because the address provided was incomplete or incorrect, or because the package was refused at the door, we will contact you to arrange a resolution, which may include reshipment to a corrected address. Additional costs arising from an incorrect address are assessed on a case-by-case basis. If you notice an error in your address after placing an order, contact us as soon as possible through the Contact page; if the order has not yet been dispatched, we will make reasonable efforts to correct the address before shipment.

Split shipments and partial deliveries. If your order contains multiple items, it may be split into more than one shipment depending on product availability and destination requirements. When a split shipment occurs, you will receive separate tracking information for each parcel. Each parcel is subject to the same shipping terms, including free shipping and our coverage of duties and taxes. A partial delivery does not affect your right to return items under the return policy described elsewhere on this website.

Packaging and handling. Orders are packed to protect the contents during transit, using packaging materials selected for the product type and destination. If a package arrives visibly damaged, we recommend photographing the packaging and the contents before opening fully, and contacting us through the Contact page with the photographs so that we can assess the situation and arrange a replacement or other resolution. Damage that occurs in transit is our responsibility to resolve, and we will work with the carrier on your behalf.

Risk of loss and title. Risk of loss and title for items purchased pass to you upon delivery to the address provided at checkout, or upon delivery to a carrier-designated pickup point where the carrier's tracking confirms delivery. Where local law provides otherwise, that law governs. If a package is confirmed delivered by the carrier but you believe it was not received, please contact us through the Contact page and we will assist with a carrier investigation.

Service availability and destination restrictions. We ship to the destinations listed as available at checkout. If your destination is not listed, it means we are unable to ship there at the present time. We do not ship to destinations subject to comprehensive trade restrictions where doing so would be unlawful. We reserve the right to decline or cancel an order where shipping would violate applicable law or where the destination presents an unacceptable risk of fraud or loss, and in such cases any amount charged will be refunded in full.

Changes to this policy. We may update this Shipping Policy from time to time to reflect changes in our operations, carrier arrangements, or legal requirements. The version in effect at the time you place an order governs that order. Material changes will be reflected on this page. We encourage you to review this policy before placing an order so that you are familiar with the terms that apply.

Contact. All questions, requests, and reports relating to shipping should be submitted through the Contact page on this website. Please include your order number and, where relevant, tracking information and photographs, so that we can respond efficiently. We aim to respond to all shipping-related inquiries within a reasonable period and to resolve any issue in a way that is fair and transparent. This policy is intended to give you a clear and complete picture of how shipping works, and we welcome the opportunity to answer any question it does not address.