Refund Policy

This Refund Policy explains your rights and our obligations regarding returns, refunds, and related matters. It applies to every order placed through this website. We have written it in full so that you can understand exactly how the process works, what is covered, what is not, and how to initiate a request. By placing an order, you acknowledge that you have read and agree to the terms set out below.

Sixty-day return window. You may return eligible items within sixty days of delivery. The return window begins on the date the carrier confirms delivery of your order, as recorded in the tracking information. For orders shipped in multiple parcels, the return window for each parcel begins on the date that parcel is confirmed delivered. Returns initiated after the sixty-day window has closed are not eligible for a refund under this policy, although we may, at our discretion, consider requests on a case-by-case basis where exceptional circumstances apply.

Eligibility for return. To be eligible for a return, the item must be in a condition that allows it to be reasonably assessed and, where applicable, resold. Specifically, the item should be returned with its original components and any included accessories. Items that have been altered, damaged through misuse, or modified in a way that affects their function may not be eligible for a full refund. Normal wear from trying a product, such as opening and closing a wallet or inserting and removing cards, does not by itself disqualify an item from return. If you are unsure whether your item qualifies, contact us through the Contact page before shipping it back, and we will advise you.

How to initiate a return. To initiate a return, contact us through the Contact page and provide your order number, the item you wish to return, and a brief description of the reason. We will respond with return instructions, including the return address and any labeling requirements. Please do not ship an item back before receiving instructions, as returns sent without prior coordination may experience delays in processing or may not be accepted. Once you receive instructions, pack the item securely and ship it using a method that provides tracking, so that the return can be confirmed.

Return shipping costs. Return shipping arrangements and costs are handled in a manner that is fair and transparent. Where the return is due to a defect, damage, or an error on our part, such as an incorrect item being shipped, we will cover the reasonable cost of return shipping. Where the return is due to a change of mind or a reason unrelated to product quality, the customer is responsible for the cost of return shipping. In all cases, we will clearly state who bears the return shipping cost when providing return instructions, so that there is no ambiguity.

Refund processing time. Once a returned item is received and inspected, we will process the refund within five to ten business days. The inspection confirms that the item meets the eligibility conditions described above. If the item does not meet those conditions, we will contact you to explain the situation and discuss options. Refunds are issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method. The five-to-ten-business-day period refers to our processing time after receipt and inspection; the time it takes for the refund to appear in your account after we issue it depends on your bank or payment provider and is outside our control.

Refund amount. The refund amount is the purchase price paid for the returned item, in United States Dollars (USD), including any shipping charge that was applied to that item. Because shipping is free on all items, the refund will typically equal the full product price paid. If an order included a discount or promotional pricing, the refund reflects the amount actually paid for the item after the discount. Where an order contained multiple items and only some are returned, the refund covers the returned items only, calculated on the basis of the amount paid for those items.

Currency and conversion. All refunds are issued in United States Dollars (USD). If your payment method is denominated in another currency, the amount credited to your account may differ from the original charge due to exchange rate movements between the time of purchase and the time of refund, and due to any fees charged by your bank or payment provider. Those differences and fees are determined by your financial institution, not by us, and we have no control over them. The refund we issue is the USD amount corresponding to the returned item, and any conversion is handled by your bank or payment provider.

Exchanges. If you received an item that is defective, damaged, or incorrect, we will arrange a replacement where stock is available, at no additional cost to you, including shipping. If a replacement is not available, we will issue a refund in accordance with this policy. For change-of-mind requests, we do not operate a formal exchange program; instead, you may return the item for a refund and place a new order for the item you prefer, which ensures that pricing and availability are current at the time of the new purchase.

Items that arrive damaged or defective. If an item arrives damaged or is defective, contact us through the Contact page as soon as possible, ideally within a reasonable period after delivery, and include photographs of the item and its packaging where available. We will assess the situation and arrange a replacement or refund in accordance with this policy. Damage or defects that arise from normal use over time are distinct from damage or defects present at delivery, and we will discuss the appropriate resolution with you based on the circumstances.

Non-returnable and restricted items. Certain items may not be eligible for return for hygiene, safety, or legal reasons. Where an item is non-returnable, this will be indicated on the product page or at checkout before purchase. If you are uncertain whether an item is returnable, contact us through the Contact page before placing your order, and we will confirm. This policy does not limit any statutory rights you may have under applicable consumer protection law, which may provide additional protections that cannot be excluded.

Orders returned to sender. If an order is returned to us because the delivery address was incomplete or incorrect, because the package was refused, or because the carrier was unable to complete delivery after reasonable attempts, we will contact you to arrange a resolution. Depending on the circumstances, we may reship the order to a corrected address or process a refund in accordance with this policy. Additional costs arising from an incorrect address may be assessed on a case-by-case basis. We encourage you to verify your address at checkout and to monitor tracking so that delivery issues can be addressed promptly.

Fraud and abuse. We reserve the right to decline a refund where we have reasonable grounds to believe that a return is fraudulent or abusive, for example where an item returned is materially different from the item shipped, where the return window has been manipulated, or where a pattern of returns indicates abuse of this policy. In such cases we will explain our reasoning and provide an opportunity to respond. This provision is intended to protect the fairness of the policy for all customers and is not applied lightly.

Changes to this policy. We may update this Refund Policy from time to time to reflect changes in our operations or legal requirements. The version in effect at the time you place an order governs that order. Material changes will be reflected on this page. We encourage you to review this policy before placing an order.

Contact. All questions and requests relating to returns and refunds should be submitted through the Contact page on this website. Please include your order number and relevant details so that we can respond efficiently. We aim to handle every request fairly, transparently, and within the timeframes described in this policy, and we welcome the opportunity to answer any question this policy does not address.