Privacy Policy

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have. It applies to every visitor and customer who interacts with this website. We have written it in full so that you can understand our practices without needing to consult other documents. By using this website, you acknowledge that you have read and agree to the practices described below.

Information we collect. We collect information in several ways. When you place an order, we collect the information necessary to process and deliver it, including your name, delivery address, email address, and payment-related information. Payment card details are processed by our payment providers and are not stored by us in full. When you contact us through the Contact page, we collect the information you choose to provide, such as your order number, the content of your message, and any attachments. When you browse the website, we collect technical information such as your device type, browser type, operating system, approximate location derived from your IP address, pages viewed, and referring links. We also collect information through cookies and similar technologies, as described below.

How we use information. We use the information we collect to process and deliver orders, to communicate with you about your order, to respond to inquiries and requests, to provide customer service, to process returns and refunds, to detect and prevent fraud, to maintain the security and integrity of the website, to comply with legal obligations, and to improve our products and services. Where you have consented, or where permitted by applicable law, we may use your contact information to send you updates about products, promotions, and other matters we believe may be of interest. You can opt out of marketing communications at any time using the unsubscribe mechanism included in those communications or by contacting us through the Contact page.

Legal bases for processing. Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following: performance of a contract, where processing is necessary to fulfill an order or provide a service you have requested; legitimate interests, where processing supports our business operations in a way that is not overridden by your rights and interests; consent, where you have given it, for example for certain marketing communications or non-essential cookies; and legal obligation, where processing is necessary to comply with applicable law. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing of information. We share information with service providers who perform functions on our behalf, including payment processors, shipping carriers, fulfillment partners, fraud prevention services, and technology providers that support the website. These providers are permitted to use the information only as necessary to perform their functions and are subject to contractual or legal obligations of confidentiality and security. We may also share information where required by law, regulation, legal process, or governmental request; where necessary to protect our rights, property, or safety, or the rights, property, or safety of others; and in connection with a corporate transaction such as a merger, acquisition, or sale of assets, subject to appropriate protections. We do not sell personal information in the conventional sense, and we do not share personal information with third parties for their own independent marketing purposes without your consent.

Cookies and similar technologies. We use cookies and similar technologies to operate the website, remember your preferences, maintain your shopping cart, analyze traffic and usage patterns, and support marketing activities where permitted. Essential cookies are necessary for the website to function and cannot be disabled through our cookie tools. Non-essential cookies, including analytics and marketing cookies, are used only where permitted by applicable law and, where required, with your consent. You can manage cookies through your browser settings and, where available, through the cookie preferences tool on the website. Disabling certain cookies may affect the functionality of the website.

Data retention. We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to complete orders, process returns and refunds, maintain business records, resolve disputes, and comply with legal obligations. Retention periods vary depending on the type of information and the purpose for which it is held. When information is no longer needed, we take reasonable steps to delete it or to anonymize it so that it can no longer be associated with an individual.

Data security. We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and secure handling procedures for payment information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting personal information, we will take appropriate steps in accordance with applicable law, which may include notifying affected individuals and relevant authorities where required.

Your rights and choices. Depending on your location and applicable law, you may have rights regarding your personal information, including the right to access the information we hold about you, to request correction of inaccurate information, to request deletion of information, to restrict or object to certain processing, to request portability of information you have provided, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise any of these rights, contact us through the Contact page. We will respond in accordance with applicable law and may need to verify your identity before fulfilling a request. We will not discriminate against you for exercising your rights.

International transfers. We may process and store information in countries other than the country in which you reside. Where we transfer personal information across borders, we take steps to ensure that appropriate safeguards are in place in accordance with applicable law, such as contractual protections with service providers. By using the website, you acknowledge that your information may be transferred to and processed in countries that may have different data protection laws than your own.

Children's privacy. The website is not directed to children, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child in circumstances where parental consent is required and not obtained, we will take reasonable steps to delete that information. If you believe that a child has provided personal information to us, please contact us through the Contact page so that we can address the matter.

Third-party links and services. The website may contain links to third-party websites or may use third-party services, such as payment processors and analytics providers. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third party you interact with. Where a third-party service processes information on our behalf, we require appropriate protections as described above.

Changes to this policy. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The version in effect at the time you use the website governs your use. Material changes will be reflected on this page. We encourage you to review this policy periodically so that you remain informed about how we handle information.

Contact. All questions and requests relating to privacy should be submitted through the Contact page on this website. Please include sufficient detail for us to understand and respond to your request. We take privacy seriously and aim to address every inquiry promptly and transparently. This policy is intended to give you a clear and complete picture of our privacy practices, and we welcome the opportunity to answer any question it does not address.